Shipping
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We deliver in 1-3 business days after you have placed your order with us.
During holiday or promotional periods (such as Black Friday and Cyber Monday) delivery times can be impacted resulting in delayed shipments. This is due to significant increases in order volume.
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If you haven't received your parcel 9 working days after placing your order, it may be due to delays with the courier or our warehouse being unusually busy. Please contact us so we can ensure you receive your parcel as quickly as possible. Please note: Longer delivery times during certain campaigns, such as sales and Black Friday, may occur.
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Yes, once your order has been dispatched, you will receive an e-mail from us containing your invoice and tracking number.
Orders
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Unfortunately, we cannot make changes to your order or address information once the order has been placed, since our order processes run automatically. In case you regret the content of your order, you can deny receiving it and it will be returned to our warehouse and refunded. In case you accidently made an error in the address information, it might be returned to us depending on the type of error. In that case, your order will be refunded.
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Please check your e-mail spam filter first. In case you don't find your order confirmation here, there is a risk that your order hasn't been properly registered. Please contact our customer service to confirm that your order has been accepted. Your payment will not be charged until we dispatch your order.
Returns
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Please note that any items or gift returns will be refunded to the same payment method used when placing the order.
1. Use your return label
Please use the return label enclosed in the parcel. If it's missing, please contact our customer service. Please note that returning an item will incur a return fee. If you choose to use the enclosed return label, the return fee will be automatically deducted from the refund amount.
2. Prepare the package
Pack the item(s) carefully and place the printed label on the parcel. Make sure it is clearly visible and that address and barcodes are not covered. If you have several returns, these should be sent separately as refunds cannot be combined.
3. Return your package
Drop of the package at your nearest post office and send it to the address provided on the printed label. Remember to obtain and keep a receipt for delivery of the parcel.
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Returning an item will incur a return fee of 29 DKK. If you choose to use the enclosed return label, the return fee will be automatically deducted from the refund amount.
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Once your return has been registered in our warehouse, we will process your return and refund your money as quickly as possible. Please note that it can take up to 14 days from the time we receive your package until your money is refunded to your account.
The refunded amount will always be transferred to the same payment card used for the purchase. You will receive an email as soon as your return has been processed. How long it takes for your account to be credited depends on your bank and what payment method you used when ordering. Note that refunds to Mastercard credit card take longer, often up to current month + the next month until your refund is visible on your bank statement.
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Unfortunately, we are not able to offer an exchange service. Instead, your order will be refunded and you can place a new order. Items purchased at sale or with a discount code can only be re-ordered with the same offer if the offer prices are still valid.
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Please try another browser - preferably Google Chrome, Safari or Mozilla Firefox. If this doesn't help, there might be a technical error and we would love to hear from you in order for us to solve the problem and help you complete your order. Please contact us here
Payments
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Please try another browser - preferably Google Chrome, Safari or Mozilla Firefox. If this doesn't help, there might be a technical error and we would love to hear from you in order for us to solve the problem and help you complete your order. Please contact us here
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- American Express Available countries: All
- iDeal Only in Netherlands and in currency EUR
- Bancontact Available to customers in Belgium
- Maestro All countries and all currencies
- MastercardAll countries and all currencies
- Visa All countries and all currencies
- Apple Pay
- Google Pay
- Shop Pay